Christmas Launch - Wed 4th Dec @ 8pm
Our products go through the highest standard of quality control – the artist herself – but by the very nature of them being hand-made and the reaction of natural materials in the kiln there are occasional variances in colour and finish that cannot be controlled with every firing. We only sell the highest quality ceramics at full-price and those that don’t meet the artists expectations will be sold as seconds or discarded.
We want all our customers to be delighted with their chosen keepsakes. If your items have not met your expectations, please email us at hello@theceramicbutton.com (with photos) within 10 working days of your order being placed. We will do our best to find a resolution. Where your item shows minor variances in colour and finish when compared to the website photos, we will not be able to provide a refund or exchange as the items in each firing batch do sometimes vary from the original shown on the website.
Returns are only accepted if an item is considered faulty (this does not include minor imperfections). In these circumstances we will try and replace in the first instance. This is in line with the Consumer Contracts Regulations 2013, which applies to sales of goods or services to consumers without face-to-face contact.
Returns, refunds and exchanges cannot be accepted for any personalised items as it is highly unlikely that they can be re-sold.
Your chosen items will be posted by Royal Mail standard delivery (with Proof of Postage) with orders over £35.00 being sent as ‘Signed For’.
Regrettably, postage charges cannot be combined on multiple orders.
Each package will differ in cost due to the weight, size and number of items ordered, but for simplicity the charges on the website are applied automatically at checkout;
Shipping times are usually 2 – 4 working days, but have on occasions been known to take longer, especially after online launch events. Please bear in mind that everything is made and shipped by one person, therefore your patience is appreciated. Feel free to contact us if your order has not arrived within ten working days. We obtain proof of postage for each parcel and tracking numbers for those parcels containing a higher value of items.
On item listings it will state whether an item is ‘Ready to Post’ or give a predicted made to order timescale. Please bear this in mind when ordering. If an item is made to order it will take 2-4 weeks due to drying times, the glazing process and 2/3 kiln firings. There is no way of speeding up these stages unfortunately, working with clay requires a lot of time and patience!
At the present time we only ship within the UK.
When you place an order through this website at checkout stage we will receive personal information relating to you, including your name, address, contact number, email address and a summary of the items you have purchased, which will allow us to process your order.
This information is securely transferred and stored in compliance with data protection laws using the following services;
These services collect transaction information, including payment method and billing details for the sole purpose of processing your transaction smoothly and providing a point of contact if needed.
Your information will under no circumstances be shared with any third parties (except those services named above) and will only be used by The Ceramic Button to process your order.
You are entitled to see the information held by us and can request that it is amended or deleted at any time. If you wish to do this then please email us at hello@theceramicbutton.com.
We review our privacy policy regularly to ensure your information is always kept safe.
To keep our customers informed of events and products The Ceramic Button provides an email newsletter, as well as our social media content on Facebook and Instagram. At certain times of the year there may be a discount code treat hidden within some of the newsletters.
Those interested can subscribe through an online automated process should they wish to do so, at their own discretion. Our online process uses Webflow and Mailchimp and they will securely hold your data in compliance with GDPR and on the lawful basis of consent, which they will digitally record.
Email marketing campaigns published by this website or its owner may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation and will include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with GDPR regulations, UK Spam Laws and the Privacy and Electronic Communications Regulations 2003, subscribers can unsubscribe at any time through an automated system in the email footer.
If you would like to remove your information after signing up to our mailing list, please use the unsubscribe function in your latest email newsletter or contact us directly at hello@theceramicbutton.com and we will remove your information within 30 days.
